Politique d’expédition

CONSUMER CLIENT

Article 1 – GENERAL PROVISIONS – SCOPE

1.1 These General Terms and Conditions of Sale ("GTC") define the rights and obligations of the parties in the context of online sales of Products offered by Lova™ ("the Company").

1.2 Any order placed on our website implies prior and unconditional acceptance of these General Terms and Conditions of Sale, which are governed by UK law. These GTC are an integral part of the Contract between the Client and the Company and are fully enforceable against the Client, who acknowledges having read and accepted them without reservation before placing the order.

1.3 These GTC apply to any order placed by an individual adult acting as a consumer. The Client therefore certifies that they are a natural person over 18 years old, acting for purposes that do not fall within the scope of their commercial, industrial, artisanal, liberal, or agricultural activity. The Client acknowledges having full capacity to commit when placing an order and agrees to provide truthful information about their identity.

1.4 EXCLUSION: These GTC expressly exclude professionals, i.e., individuals or legal entities, public or private, acting for purposes related to their commercial, industrial, artisanal, liberal, or agricultural activity, including when acting on behalf of another professional.

Professionals wishing to place an order with the Company are invited to contact us directly.

1.5 The applicable GTC for each order are those in effect at the time of payment (or first payment in the case of multiple payments). The Company reserves the right to modify them at any time by publishing a new version on its website. These GTC are available on the Lova™ website.

Article 2 – CONCLUSION OF THE ONLINE CONTRACT

2.1 Order Placement Process

To purchase one or more Products on the website, the Client selects each Product and adds it to their cart. Once the selection is complete, they must confirm the cart to proceed with the order (first click).

At this stage, the Client is redirected to a page containing:

  • A summary of the selected Products, their prices, shipping methods, and associated costs. The Client is responsible for verifying and, if necessary, correcting the contents of their cart.
  • The present GTC. The Client must carefully read them before confirming the order.

Confirming the order after reviewing the cart and reading the GTC (second click) constitutes acceptance of the Contract, and the Client acknowledges that this second click implies an obligation to pay.

The Client is then redirected to the payment page, where they select a payment method and proceed with the transaction.

Once the order is confirmed and payment is made, the Client receives a confirmation email from the Company containing:

  • A summary of the order (selected Products, prices, shipping methods, and costs).
  • The precise identification of LOVA™ and its activity.
  • The order number.
  • Information on withdrawal conditions, terms, and the withdrawal form.

If the Client does not receive the order confirmation, they are advised to contact the Company via the contact form on the website.

A purchase invoice will be sent electronically, which the Client expressly accepts.

It is strongly recommended that the Client retain the order confirmation email and the purchase invoice, as these documents may serve as proof of the Contract.

2.2 Cases Where the Company May Refuse an Order

The Company reserves the right to refuse an order for legitimate reasons, including but not limited to:

  • Non-compliance with the GTC.
  • Ordered quantities that do not correspond to normal consumer use.
  • Non-payment of a previous order or an ongoing dispute regarding a previous order.
  • Suspected fraud based on multiple consistent indicators.

Article 3 – PRODUCT SPECIFICATIONS AND AVAILABILITY

3.1 Product Specifications

The essential characteristics of the goods and their respective prices are available to the Client on the Company's website, along with usage instructions where applicable.

While the Company takes reasonable care to ensure the accuracy of these Specifications, they are generally provided by the Company’s suppliers. As a result, the Company disclaims any responsibility for potential errors in these Specifications.

Product descriptions are presented in detail and in English. Illustrations, videos, or photos of the Products offered for sale are for informational purposes only and are not contractually binding. The validity period of the Product offers and prices is specified on the website.

3.2 Product Availability

Product offers are valid while stocks last with our suppliers. Availability is typically indicated on the Product page.

However, since the Company does not reserve stock (except in special cases such as pre-orders), adding a Product to the cart does not guarantee its availability or price.

If a Product becomes unavailable after the Client has placed an order, the Company will immediately notify the Client via email. The order will be automatically canceled, and the Company will refund the amount paid for the unavailable Product.

If the order contains other available Products, they will be shipped, and the shipping costs will not be refunded. Our delivery times range from 5 to 20 business days.

Article 4 – PRODUCT PRICES

4.1 Reference Prices on the Website

The reference price of the Products offered on the website is the price recommended by the brand, manufacturer, or its official representative. If no recommended price is available, it is determined based on the average market price among retailers distributing the Product.

4.2 Price Modifications

Product prices are listed on the Product description pages and are subject to change at any time in accordance with applicable laws.

The price applied to the Client's order is the one displayed on the website at the time of order validation.

4.3 Product Prices

Since many Products are imported from outside the European Union upon customer request, prices are indicated in Euros, excluding taxes (excluding VAT and customs duties), unless stated otherwise.

The prices displayed do not include VAT, import taxes, or customs duties, which must be paid separately by the Client as the recipient of the Product.

Shipping, packaging, and handling fees are not included in the Product prices.

4.4 Tax Payments

The Client is solely responsible for declaring and paying import VAT upon customs clearance of the Product. Since this tax is not collected by the Company, the Company is not liable for its reimbursement.

For shipments outside the European Union or to overseas territories, additional customs duties or taxes may apply. These charges are beyond the Company's control and are the Client’s responsibility.

The Company advises Clients to inquire about applicable import taxes with their local authorities.

Article 5 – PAYMENT

5.1 Payment Timing

The full price of the order must be paid immediately upon validation.

The Company may, at its discretion, allow installment payments, depending on the order amount and the Client’s purchase history. However, the Company is under no obligation to offer such payment arrangements.

5.2 Payment Methods

The Client can choose from the following payment methods:

  • Credit Card Payment: Only cards issued by banks in France or international cards (Visa, MasterCard, American Express, Maestro) are accepted. The Client guarantees that they have the necessary authorization to use the selected payment method.

  • Gift Vouchers and Promo Codes: If issued by the Company, they can be used for partial or full payment. Fraudulent use of these codes may result in order cancellation.

If a payment authorization is denied or a payment issue occurs, the Company reserves the right to suspend or cancel the order.

The Company may also implement a verification procedure to prevent fraudulent transactions, which may require the Client to submit identity verification documents before order validation.

 

Article 6 – DELIVERY – CUSTOMS CLEARANCE – RECEIPT

6.1 Delivery

Before confirming the order, the Company provides the Client with information regarding available delivery options and their respective costs. After the Client selects a delivery method, the Company provides an estimated delivery time, ranging from 3 to 20 business days.

The Company will make every effort to ensure that the Product(s) are delivered by the estimated date. In case of difficulty, the Company commits to promptly informing the Client and seeking an appropriate solution.

Air transport, shipping, and/or delivery of the Product(s) are entirely the Client’s responsibility ("Delivery Costs"). These costs are included in the final price charged to the Client at the time of the order. However, any applicable customs duties are not included in the price charged by the Company.

Depending on the chosen delivery method, the Product(s) will either be delivered to the address specified by the Client or, if applicable, to a pickup location selected by the Client from the available list. The Client is responsible for verifying the accuracy of the delivery information provided, as they will bear full responsibility for any delivery failure due to incomplete or incorrect details.

6.2 Customs Clearance

When making a purchase, the Client is buying the product tax-free and thus becomes the importer of the purchased Product.

The Client is therefore responsible for the import and customs clearance process with their local customs authorities. Depending on the order value, they may be required to pay customs duties (for Products with a customs value exceeding €150).

The Client is solely responsible for the declaration of customs duties during the clearance process. These duties, which are not charged by the Company, are not the Company’s responsibility. Consequently, the Company will not reimburse these fees.

6.3 Receipt

Upon receiving the Product, the Client agrees to check that the Product is complete and undamaged.

If any anomaly is detected, the Client must contact the Company's Customer Service within three (3) days (excluding public holidays) following the receipt of the Product. Claims made after this deadline will not be processed.

Article 7 – RIGHT OF WITHDRAWAL

7.1 Principle and Withdrawal Period

The Client has the right to withdraw from the purchase without providing any reason, within a period of fourteen (14) calendar days from the date of receiving the order. If multiple Products were ordered, the withdrawal period begins from the date of receipt of the last Product.

If the right of withdrawal is exercised within the specified period, the price of the purchased Product(s) and initial shipping costs will be refunded. However, the return shipping costs will be borne by the Client.

7.2 Exclusions

In accordance with Articles L. 221-18 to L. 221-28 of the French Consumer Code, the right of withdrawal does not apply to contracts involving:

  • The supply of goods or services whose price depends on fluctuations in the financial market beyond the seller's control.
  • The supply of goods made to the consumer’s specifications or clearly personalized.
  • The supply of goods that may deteriorate or expire rapidly.
  • The supply of goods that have been unsealed after delivery and cannot be returned for health or hygiene reasons.
  • The supply of goods that, after delivery, are inseparably mixed with other items.
  • The supply of alcoholic beverages whose delivery is postponed beyond thirty days and whose price depends on market fluctuations.
  • Urgent maintenance or repair work requested by the consumer at their home, limited to necessary spare parts and services.
  • The supply of audio or video recordings or computer software that has been unsealed after delivery.
  • The supply of newspapers, periodicals, or magazines, except for subscription contracts.
  • Contracts concluded at a public auction.

7.3 Exercising the Right of Withdrawal

To exercise their right of withdrawal, the Client must notify the Company of their decision within the 14-day withdrawal period by either:

  1. Filling out the standard withdrawal form provided below.
  2. Sending a clear and unambiguous statement expressing their decision to withdraw.

Standard Withdrawal Form:

To the attention of MINDEASE SOLUTION LTD, customer service 71 - 75, SHELTON STREET, COVENT GARDEN, LONDON, WC2H 9JQ, UNITED KINGDOM

I, [Client's Full Name], hereby notify my withdrawal from the contract regarding the sale of the following Product:

  • Product Name: [Specify]
  • Order Date & Delivery Date: [Specify]
  • Order Number: [Specify]
  • Withdrawal Request Tracking Number: [Specify]
  • Client's Address: [Specify]
  • Client's Signature: [Only if submitting by mail]
  • Date: [Specify]

This form must be sent to the Company via:

  • Postal mail: 

    MINDEASE SOLUTION LTD, 71 - 75, SHELTON STREET, COVENT GARDEN, LONDON, WC2H 9JQ, UNITED KINGDOM

  • Email: [Company’s official email]

The Client has 14 days from the date of withdrawal notification to return the Product in its original packaging. Return costs are fully borne by the Client.

Products must be returned in their original condition and complete (including packaging, accessories, and user manuals) to allow resale by the Company. If returned Products are opened, used, incomplete, damaged, or soiled, the Company will not issue a refund and reserves the right to hold the Client liable for depreciation of the Product.

If the return meets the legal and contractual conditions, the Company will refund all amounts paid by the Client, including initial shipping costs, within 14 days from the withdrawal notification date. However, if the Product is returned late, the refund will be issued only after the Product has been received and inspected.

The refund will be processed using the same payment method used for the initial transaction unless the Client agrees to an alternative refund method. If the payment was made using a gift voucher or promotional code, the refund will be issued in the form of a new gift voucher or promotional code of the same value.

Article 8 – WARRANTIES

8.1 Legal Warranties

The Company remains responsible for defects in conformity as defined by Articles L. 217-4 and following of the French Consumer Code, as well as for hidden defects under Articles 1641 and following of the French Civil Code.

For defects in conformity, the Client:

  • Has two (2) years from the date of delivery to take action.
  • Can choose between repair or replacement of the Product (subject to cost conditions outlined in Article L. 217-9 of the Consumer Code).
  • Does not need to provide proof of the defect’s existence within 24 months after delivery for new Products and 6 months for second-hand Products.

The Client may also invoke the legal guarantee for hidden defects under Article 1641 of the French Civil Code and may opt for a refund or price reduction under Article 1644 of the French Civil Code.

8.2 Manufacturer’s Warranty

Certain Products may be covered by a manufacturer’s warranty, which is separate from the Company’s legal obligations. If a manufacturer’s warranty applies, it will be mentioned on the Product page.

If the Client wishes to claim a manufacturer’s warranty, they must contact Customer Service and refer to the warranty terms included in the Product’s packaging.

The existence of a manufacturer’s warranty does not affect the Client’s rights under legal warranties.

Article 9 – DATA PROTECTION

The Company, as the data controller, collects personal data necessary for order processing, customer management, statistics, and legal obligations. These data are stored for five (5) years after the Contract ends.

The Client has the right to:

  • Access, correct, and delete their personal data.
  • Restrict processing under certain conditions.
  • Object to processing, particularly for marketing purposes.
  • Define post-mortem directives on their data.
  • Withdraw consent for specific data processing.
  • File a complaint with the CNIL (www.cnil.fr).

Requests must be sent to:

  • By mail: 

    MINDEASE SOLUTION LTD, 71 - 75, SHELTON STREET, COVENT GARDEN, LONDON, WC2H 9JQ, UNITED KINGDOM

  • With ID proof attached.

Article 10 – DISPUTE RESOLUTION

In case of any dispute, the Client is encouraged to contact Customer Service to seek an amicable resolution.

If no resolution is reached, the European Commission provides an online dispute resolution platform, accessible via the following link:
http://ec.europa.eu/consumers/odr/.